Code of Ethics and Mission Statement
Code of Ethics As a member of the Tech-Net Professional Auto Service Program, we agree to:
- Recommend corrective and maintenance services and explain to the customer which of these is required now to correct existing problems and which are for preventive maintenance.
- Offer customers a price estimate for work to be performed.
- Obtain prior authorization for all work done, in writing or by other means satisfactory to the customer.
- Make every effort to keep the customer informed about appointments and mompletion deadlines.
- Furnish an itemized invoice for parts and services, priced fairly, which clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request.
- Furnich or post copirs of any warranties covering parts and/or service. Use quality parts, including CARQUEST Auto Parts, guaranteed coast to coast.
- Provide and honor CARQUEST manufacturer warranties.
- Exercise reasonable care for the custoemr's property while it is being serviced.
- Make every effort to fix the customer's vehicle right the "first time".
- Maintain a system for fair settlement of customer's complaints.
- cooperate with established consumer complaint mediation activities.
- Uphold the high standards of the profession and seek to correct any or all abuses within the automotive industry.
Mission Statement
Wolf Automotive is committed to serving you, our customer, with professional automotive sales, collision, service and maintenance at a reasonable cost with qualified trained staff members. We use quality products, including CARQUEST, backed by a Nationwide Worry-Free Driving warranty. We stand on sound business principles and uphold high ethical standards. Our goal is to always make your automotive experience friendly and successful.
We know your time is valuable. We are sure you will find our site a fast and convenient way to research and find a vehicle that's right for you. If we can be of any assistance while visiting us online, send us an email and we will promptly reply.
